TERMS & CONDITIONS
By using www.alterego-fancydress.co.uk you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.
If you have any questions relating to these terms and conditions please contact our customer services team before you place an order at [email protected]
This site is owned and operated by ALTER-EGO (GB) LIMITED (“Alterego Fancy Dress”, “we” or “us”).
96 St Nicolas Park Drive, Nuneaton, Warwickshire, CV11 6DY
Registered in England and Wales Company No 06696075
VAT Registration No 940 7416 28
INTERLLECTUAL PROPERTY RIGHTSAll intellectual property rights, trademarks and copyright for all material on the website are owned by or licensed to Alterego Fancy Dress. You may use any of the information within www.alterego-fancydress.co.uk for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes. You may print extracts from the website or download and copy information to a local hard drive for your personal use only. You may not link to or frame the website or any part of it without our express permission.
PRODUCTS AND PRICINGProduct Availability
All products for sale on www.alterego-fancydress.co.uk are subject to availability, if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.
If only part of your order is available, we will contact you to see whether you wish to continue the order in part or cancel the order in its entirety. Should you continue with a part order then you will not be charged for any items that are not sent to you.
Every product is sold subject to the product description and supporting information such as size and colour. Alterego Fancy Dress sources costumes globally and as such generic sizing may differ between countries and continents. Hence all costumes are listed with actual measurements and may differ with general sizing information on the garment or packaging. Images are for guidance only, packaging, colours and styles may differ slightly, although we do make every effort to ensure that the imagery is as accurate as possible. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you make your order. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
PricesWhilst we endeavor to ensure that our prices are accurate we carry a large range of products and in the event of a product being incorrectly priced we will immediately inform the customer and the ordering process will be held over until the matter is resolved.
All prices include VAT and are subject to change without prior notice.
THE CONTRACT AND CONTRACT CANCELLATIONOur Contract
When you place an order with Alterego Fancy Dress we will send you an order acknowledgement and email receipt of your order containing all of the details of your order. This is NOT an acceptance by us of your order but confirmation of receipt of your offer to us to purchase products. Our acceptance of your order will take place when we dispatch your order, you will be charged and we will send you a dispatch confirmation by e mail. Any products on the same order which we have not confirmed in a dispatch confirmation e mail, do not form part of that contract.
We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following:
• The product ordered being out of stock
• We are unable to obtain the authorisation of payment
• The identification of an error within the product information, including price and promotion
• You are not meeting the eligibility to order as set out in the Terms and Conditions.
Under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 which replaced the Consumer Protection (Distance Selling) Regulations 2000, effective 13th June 2014, you have the right to cancel your order. This right starts from the point at which you make your purchase and ends fourteen working days from the day after you receive the goods.
If you want to cancel your order please e mail us at [email protected]
Alternatively write to us at the following address:
Alterego Fancy Dress
96 St Nicolas Park Drive
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 stipulate that customers are under a statutory duty to take reasonable care of the goods whilst in their possession. Unwanted Items should be returned as soon as practicable, and clearly as we wish to re-stock the item(s) for sale they should be returned unwashed, and all component parts and packaging should be present. Failure to take reasonable care of our products does allow us the right of legal redress under the same legislation.
We will refund the full cost of the costume and our standard delivery cost to ship the item to you. We are sorry that costs associated with ‘Express’ delivery cannot be refunded in full (you will only receive the amount of what a standard delivery would have cost) as this is an additional service selected by you. You are responsible for the cost of returning goods to us and we advise that you use a recorded delivery service to ensure safe return.
The Sale of Goods Act 1979 (as amended) provides customers with protection should items be faulty, not fit for purpose, or do not match the description when sold. Customers are entitled to a full refund, repair or replacement.
In such circumstances please contact us immediately on 02476 739996 or email us at [email protected] giving us a brief description of the problem. We will then arrange for the return of the product and make a refund or exchange the item, dependant on the Customer's wishes. All postage costs incurred will be payable by Alterego Fancy Dress.
Having made contact with us package your item carefully. Please take time to ensure that you have included the complete costume and its original packaging. Include your name and address and reason for the return and then send your parcel to the following address:
Alterego Fancy Dress
96 St Nicolas Park Drive,
Please note that all returned items are examined. If costumes have evidently been worn, (other than to try on), have been damaged due to negligence or misuse, or are missing packaging materials we will be unable to restock the item and this may contravene your statutory duty to take reasonable care of the product. When returning items we advise that you use a Recorded Delivery Service as such services also include insurance to cover the item in the event of loss or damage.
All items can be returned but we just ask that you take particular care when trying costumes on and that packaging is handled in such a way that it remains presentable. Items such as wigs beards & moustaches, hosiery, jewellery, masks and make up should be subject to extra care to allow us to re sell the item should the product be unwanted.
We aim to complete the refund process within 7 days although during seasonal periods this may take a little longer. You will be refunded by the same means by which you paid us when you purchased the item.
PRIVACY & SECURITYAlterego Fancy Dress are committed to safeguarding your security and privacy. We will not divulge any of your personal information to any outside company for marketing or any other purpose without your permission. Alterego Fancy Dress is fully compliant with all of the relevant Consumer and Data Protection legislation, and will always treat your personal information with complete respect and confidentiality.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
• Information about your use of our site, including details of your visits such as pages viewed and the resources that you access, and will include traffic, location and other communication data.
• Information provided voluntarily by you, for example when you register for information or make a purchase.
• Information you provide when you communicate with us by any means. Please be aware as with many companies, communication by telephone may be recorded for the purpose of monitoring customer service and for security reasons.
Use of Your Information
Any personal information that is collected during the purchasing process is only used by us to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. We also collate statistics about the website traffic, sales and other commercial information which we use to improve our services as a whole. However, none of this information is held on an individual basis. Where you have indicated that you would like us to, we will use the information that we have about your shopping preferences to offer you products that are likely to be of interest to you. You may opt out of the various uses of your personal information at any time, even if you have previously given us consent to use it, by contacting us at [email protected]
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with the Policy detailed below:
• In the event that we sell or buy any business assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. If Alterego Fancy Dress is acquired by a third party the personal data held about it’s customers will be one of the transferred assets
• Where we are legally required by law to disclose your personal information
• To prevent, or reduce the risk of fraud.
CookiesCookies are small data files that are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping basket and gather valuable marketing information on website usage, which constantly allows us to improve our services. Cookies cannot harm your computer and do not contain any personal or private information. In order to provide a personalized shopping experience with the highest level of security our website uses a number of cookies. You can disable cookies on your computer by changing the preferences via the options menu in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.
LEGAL NOTICESThis website, the content within it and any contract resulting from using it are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts will be conducted in the English language.
These Terms and Conditions do not affect your non-excludable rights under law.