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PRICE MATCH GUARANTEE – IT’S A TRUST THING

 
Here at Alterego Fancy Dress we are committed to ensuring that our customers feel confident that the fancy dress costume or accessory they are purchasing will meet their expectations, not only in terms of Quality but also with regards to the Price. The edge of having bought a great outfit will quickly evaporate if you subsequently find that the item could have been sourced cheaper elsewhere.

We are constantly monitoring prices across the industry, adjusting our products where necessary to bring you the very best value, and just in case we missed a couple we offer the reassurance of a Price Match Guarantee across our whole range

So whilst browsing for your costume and accessory you find the item cheaper let us know and we will match it, and furthermore if within 7 days of having made a purchase with us you see the costume or accessory at a lower price, we will of course refund the difference

We value your loyalty and our Price Match Guarantee is our commitment to the integrity of that relationship

SO WHAT DOES IT MEAN ?

If in the unlikely event you find one of our costumes or accessories retailing for less please contact us by either clicking on the Price Match Guarantee tab on the product listing and complete the simple form, alternatively e-mail us at [email protected] and subject to the terms of this offer we will respond within 24 hours to match the price

If you have already purchased from us and within 7 days you find the item advertised cheaper, then contact us at [email protected] with details of your order together with the competitors name and reference. Once confirmed we will credit your account with the difference.If you have already purchased from us and within 7 days you find the item advertised cheaper, then contact us at [email protected] with details of your order together with the competitors name and reference. Once confirmed we will credit your account with the difference.

TERMS & CONDITIONS ?

Our Price Match Guarantee has to work on a like for like basis, please see below for guidance:

  • The product must be identical (manufacturer, style & design)
  • The product must be new, in stock and without fault or defect
  • Only applies to UK business retailers selling in GBP
  • Does not apply to competitors selling the item on auction sites such as Amazon & eBay
  • Does not apply when the product is part of promotional or discounting activity which includes ‘Free Delivery’, or is subject of a 'Clearance' or 'Liquidation' disposal
  • Excludes bulk purchases
  • Excludes shipping costs, delivery charges are applied as standard.
  • If in doubt please get in touch, we will be very happy to help